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FAQ
Frequently Asked Questions
Everything You Need to Know About Traveling with Tours Trails
Find answers to common questions about our Sri Lanka tours, activities, excursions, hiking and trekking experiences, wildlife, meditation, transfers, bookings, payments, cancellations, and travel services. Get the information you need to plan your journey with confidence.
Can I customize my tour itinerary?
Yes. Many of our tours can be customized according to your travel dates, interests, preferred destinations, and available time.
How can I book a tour with Tours Trails?
You can book through our website or contact our team directly. We will help you select a suitable tour and provide the necessary booking information.
Do you offer travel insurance?
Tours Trails does not currently provide travel insurance. We recommend that travelers arrange suitable travel insurance before starting their journey.
Do you provide private tours?
Yes. We offer private tours and transportation services for individuals, couples, families, and groups.
Do you provide airport transfers?
Yes. We provide airport pickup and drop-off services to destinations across Sri Lanka, subject to availability and booking confirmation.
Can I book a tour for a large group?
Yes. We can arrange travel services for groups of different sizes. Please contact us with your group size and travel requirements.
What types of tours do you offer?
We offer day tours, multi-day tours, hiking, wildlife safaris, cultural experiences, nature tours, adventure activities, beach experiences, cycling, sightseeing, transfers, and more.
Can I change my booking after confirmation?
Booking changes may be possible depending on the service, availability, and booking conditions. Please contact us as soon as possible if you need to make a change.
What payment methods do you accept?
Available payment methods may vary depending on the service and booking. Our team will provide the applicable payment options when you make your booking.
Do you provide tour guides?
Yes. Depending on the selected tour, we can arrange experienced local tour guides to help you discover Sri Lanka's culture, history, nature, and attractions.
Do you provide transportation during tours?
Yes. Transportation is available for many of our tours and activities. The vehicle type and transportation arrangements depend on the selected service and group size.
Are entrance tickets included in the tour price?
Entrance fees vary from tour to tour. Please check the inclusions listed on the individual tour page before booking.
Can I cancel my booking?
Cancellation conditions depend on the specific tour or service. Please check the cancellation policy provided with your booking before cancelling.
Do you offer hotel pickup and drop-off?
Yes. Many of our tours and transfers include hotel pickup and drop-off. Availability depends on the selected service and location.
Do you offer visa assistance for Sri Lanka?
Yes. We provide general visa assistance and guidance to help travelers understand the application process and required travel information. Travelers should also check the latest official visa requirements before travelling.
Can I book train tickets through Tours Trails?
Yes. Where available, we can assist with train ticket bookings for selected routes. Train availability and ticket conditions depend on the railway schedule and availability at the time of booking.
What should I bring on a hiking or adventure tour?
We recommend comfortable clothing, suitable footwear, sun protection, personal medication if required, and sufficient drinking water. Specific requirements may vary depending on the activity.
Are meals included in the tour price?
Meals are included only when specifically mentioned in the tour description or booking details. Please check the inclusions before booking.
What happens if the weather affects my tour?
Some outdoor activities may be affected by weather conditions. For safety reasons, Tours Trails or the local service provider may adjust, postpone, or modify an activity when necessary.
How can I contact Tours Trails for more information?
You can contact our team through the contact details provided on our website. We are happy to assist you with tours, activities, transfers, bookings, and travel information.