Privacy Policy

Privacy Policy Last Updated: September 2026 At Tours Trails (PVT) LTD, we respect your privacy and are committed to protecting the personal information you provide when using our website, services, and travel experiences. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and your choices regarding your personal information.

1. Information We Collect When you use the Tours Trails website or contact us, we may collect information such as: Full nameEmail addressTelephone or WhatsApp numberCountry of residenceTravel datesNumber of travelersTour, activity, accommodation, or transfer preferencesPickup and drop-off detailsInformation provided through contact or booking formsPayment or transaction-related information where necessary to process a bookingAny other information you voluntarily provide to usWe may also automatically collect limited technical information, such as your IP address, browser type, device information, pages visited, and website usage information.

2. How We Use Your Information We may use your information to: Respond to your inquiries and requestsProcess and manage bookingsArrange tours, activities, transportation, and other travel servicesCommunicate with you regarding your booking or travel arrangementsProvide customer supportImprove our website, products, and servicesSend important service-related informationPrevent fraud, misuse, or unauthorized activityComply with applicable legal and regulatory requirementsWe will only use your personal information for legitimate business and service purposes.

3. Sharing Your Information To provide our services, we may need to share relevant information with trusted service providers and partners, such as: Tour guidesDrivers and transportation providersHotels and accommodation providersActivity and excursion providersTicketing and reservation partnersPayment service providersTechnology and website service providersWe only share information that is reasonably necessary to provide the requested service or operate our business. We do not sell or rent your personal information to third parties.

4. Payment Information Where online payments are available, payment transactions may be processed through third-party payment providers. Tours Trails may not directly store your complete credit or debit card details. Payment information may be handled by the relevant payment provider according to its own privacy and security policies.

5. Cookies Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and improve our services. You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website functions.

6. Data Security We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online system or method of transmitting information over the internet can be guaranteed to be completely secure.

7. How Long We Keep Information We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with legal obligations.

8. Your Rights Depending on applicable law, you may have rights regarding your personal information, including the right to: Request access to personal information we hold about youRequest correction of inaccurate informationRequest deletion of personal information where legally permittedWithdraw consent where processing is based on consentAsk questions about how your information is usedTo make a privacy-related request, please contact us using the details below.

9. Third-Party Websites Our website may contain links to third-party websites, booking platforms, payment services, social media platforms, or other external services. Tours Trails is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children's Privacy Our services are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices. Any updated version will be published on this page with a revised "Last Updated" date.

12. Contact Us If you have questions about this Privacy Policy or how we handle your personal information, please contact us: Tours Trails (PVT) LTD Address: 88/2/07, 1st Cross Street, Colombo 11, Sri Lanka Phone: +94 777 470 178 Email: [email protected] Website: tourstrails.com We are committed to handling your personal information responsibly and helping you enjoy a safe and memorable travel experience with Tours Trails.