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Terms & Conditions Last Updated: September 2026 Welcome to Tours Trails (PVT) LTD. By using our website, booking our tours, activities, transportation, or other travel services, you agree to the following Terms & Conditions. Please read these terms carefully before making a booking.
1. About Tours Trails Tours Trails (PVT) LTD provides and arranges travel-related services including tours, excursions, activities, transportation, transfers, tickets, and other travel experiences in Sri Lanka. Some services may be provided directly by Tours Trails, while others may be provided through independent guides, drivers, activity operators, accommodation providers, transport providers, or other service partners.
2. Bookings When you make a booking through Tours Trails, you agree to provide accurate and complete information, including: Your full nameContact detailsTravel dateNumber of travelersPickup and drop-off locationsSpecial requests or requirementsA booking is considered confirmed only after confirmation has been provided by Tours Trails or the relevant service provider. Availability may change until the booking is confirmed.
3. Prices and Payments Prices displayed on our website may vary depending on the service, date, number of travelers, availability, and other applicable conditions. The total price and payment requirements will be communicated during the booking process. Additional costs may apply where clearly stated, including entrance fees, transportation charges, meals, accommodation, optional activities, or other services not included in the selected package.
4. Tour and Service Inclusions Each tour or activity will specify the services included and excluded. Customers are responsible for reviewing the inclusions and exclusions before booking. Unless specifically stated, personal expenses, additional food or drinks, optional activities, tips, travel insurance, and other personal costs are not included.
5. Changes to Bookings If you need to change your booking, please contact Tours Trails as early as possible. Changes are subject to availability and may result in additional charges. Some services, including tickets and reservations purchased in advance, may not be changeable or refundable.
6. Cancellation and Refunds Cancellation and refund conditions may differ depending on the tour, activity, ticket, supplier, and booking conditions. Some tickets, reservations, activities, and transportation services may be non-refundable after purchase. Where a refund is applicable, the amount and processing time will depend on the applicable cancellation policy and the relevant service provider. Customers should review the cancellation conditions before confirming a booking.
7. Changes or Cancellation by Tours Trails Tours Trails may need to modify or cancel a service due to circumstances such as: Severe weatherNatural disastersRoad closuresGovernment restrictionsSafety concernsTransportation disruptionsAttraction or national park closuresSupplier or operational issuesOther circumstances beyond our reasonable controlWhere possible, we will offer an alternative arrangement or communicate the available options to the customer.
8. Transportation Services For transportation services, pickup and drop-off times are estimates and may be affected by traffic, road conditions, weather, delays, or other circumstances. Customers should provide accurate pickup and drop-off information. Tours Trails is not responsible for delays caused by circumstances beyond our reasonable control.
9. Activities and Safety Some tours and activities may involve physical activity, hiking, trekking, swimming, wildlife encounters, water activities, or other risks. Customers are responsible for following the instructions of guides, drivers, activity operators, and safety personnel. Customers should inform us in advance about relevant requirements or limitations that may affect participation in an activity.
10. Travel Documents Customers are responsible for ensuring that they have valid passports, visas, permits, tickets, insurance, and other documents required for their journey. Tours Trails may provide general travel assistance or information but does not guarantee visa approval or entry into any country or destination.
11. Customer Responsibilities Customers agree to: Provide accurate informationFollow reasonable instructions from guides and service providersRespect local laws, customs, communities, people, wildlife, and the environmentTake care of personal belongingsBehave responsibly during tours and activitiesTours Trails may refuse or discontinue a service where a customer's behavior creates a safety risk or seriously affects other guests, staff, or service providers.
12. Personal Belongings Customers are responsible for their personal belongings, valuables, luggage, passports, electronic devices, and other personal items. Tours Trails and its service partners are not responsible for loss or damage to personal belongings except where required by applicable law.
13. Third-Party Service Providers Tours Trails may work with independent third-party providers, including guides, drivers, hotels, activity operators, transport companies, ticket providers, and other travel partners. The availability and terms of third-party services may be subject to their own policies and conditions.
14. Website Information We make reasonable efforts to keep the information on our website accurate and up to date. However, tour schedules, prices, availability, routes, attractions, opening times, and other information may change without prior notice. We reserve the right to correct errors and update information when necessary.
15. Website Use You agree not to misuse our website, attempt unauthorized access, interfere with website operations, copy website content without permission, or use the website for unlawful purposes.
16. Intellectual Property The content on the Tours Trails website, including text, logos, photographs, graphics, designs, and other materials, may belong to Tours Trails or its respective content providers. You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.
17. Limitation of Liability Tours Trails will make reasonable efforts to provide the services described at the time of booking. However, we are not responsible for losses, delays, cancellations, injuries, or disruptions caused by circumstances beyond our reasonable control or by independent third-party service providers, except where liability cannot legally be excluded. Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
18. Complaints If you experience a problem during your tour or service, please contact us as soon as possible so that we have an opportunity to investigate and assist. Complaints should be submitted with relevant booking information and supporting details where available.
19. Privacy Your personal information is handled according to our Privacy Policy. By using our services, you acknowledge that your information may be processed as described in our Privacy Policy.
20. Changes to These Terms Tours Trails may update these Terms & Conditions from time to time. The updated version will be published on this page with a revised "Last Updated" date.
21. Contact Us For questions regarding these Terms & Conditions, please contact: Tours Trails (PVT) LTD Address: 88/2/07, 1st Cross Street, Colombo 11, Sri Lanka Phone: +94 777 470 178 Email: [email protected] Website: tourstrails.com By using our website or booking our services, you acknowledge that you have read and understood these Terms & Conditions.